Reliable Worldwide Shipping from Processing to Delivery

At Timilk, we ship orders worldwide through trusted delivery partners to provide a secure, organized, and dependable shipping experience. Each order is reviewed, carefully packed, and dispatched with tracking when available. We also provide Free Shipping on eligible orders that meet the required order value, giving customers a more convenient way to shop. This Shipping Policy explains processing times, estimated delivery, shipping costs, tracking, customs responsibilities, and important delivery details.

1. Order Processing

After successful payment, orders are verified, inspected, packed securely, and prepared for shipment within 3–5 business days.
This timeframe includes payment confirmation, product checking, and careful packaging before dispatch.
A shipping confirmation email will be sent once your order leaves our facility.

• Orders are handled Monday through Friday, excluding public holidays.
• Processing may require additional time during holidays or busy sales periods.
• Orders placed after business hours begin processing on the following business day.

2. Estimated Delivery Time

Timilk offers worldwide delivery, with shipping times depending on the destination country, customs clearance, and local courier performance. The timeframe below is provided as a general estimate.

• Estimated Delivery: Most orders are delivered within 14–21 business days after dispatch.

In some cases, delivery may take longer because of customs inspections, public holidays, severe weather, courier delays, or transportation interruptions. Tracking updates depend on carrier scans and may differ by location.

3. Shipping Costs

We keep shipping clear and easy to understand. A standard shipping rate may apply regardless of package size, product type, or weight. Free Shipping is available on qualifying orders above the required order value and will appear at checkout when your order qualifies.

• One standard shipping rate may apply regardless of package weight or dimensions.
• Free Shipping is available for eligible orders above the required order value.
• Any shipping fee is displayed clearly at checkout before payment is completed.
• If a full refund is approved, the refund includes the product amount and any shipping fee paid for that order.

4. Tracking Information

Once your order has been dispatched, tracking information may be available depending on the delivery carrier and destination country. To request shipment details, please submit your order information through our Track Your Order page, and our support team will provide the available shipping details by email.

5. Customs Duties & Import Fees

International orders may be subject to customs duties, import taxes, or local handling fees required by the destination country. These charges are set by local authorities and are not included in product prices or shipping charges.

• Customers are responsible for any customs duties, taxes, or import-related charges required in their country.
• Orders refused due to unpaid customs fees may be returned, and eligible refunds may depend on the final return status.
• Customs clearance may occasionally extend the overall delivery timeframe.

6. Lost, Delayed, or Damaged Packages

After an order is handed to the shipping carrier, transportation is managed by the courier. While carrier activity is outside our direct control, Timilk will assist customers with shipping-related concerns whenever possible.

• If tracking shows the package as delivered but it cannot be found, please check nearby delivery areas and contact your local courier first.
• Missing package claims may require an investigation by the shipping carrier.
• If your package arrives damaged, keep the original packaging and contact us with clear photos as soon as possible.

7. Shipping Address Accuracy

Please review your shipping address carefully before completing your order.
Timilk is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information.

• Please contact us immediately if your address needs correction before shipment.
• Address changes are usually not possible after an order has already been dispatched.

8. Returned or Undeliverable Orders

Packages returned due to failed delivery attempts, refusal, unpaid customs charges, or incorrect address details will be reviewed according to the final carrier status and the circumstances of the order.

• Reshipment: Available when possible after the correct delivery details are confirmed.
• Refunds: If a full refund is approved, it includes the full order amount, including any shipping fee paid.

9. Shipping Assistance

For questions about delivery estimates, order status, tracking information, or shipping address updates, please contact our customer support team through our Contact Us page.