Shop With Confidence – Returns & Refund Policy

1. Refund Policy Overview

At Timilk, we want every order to feel clear, secure, and worry-free. If a purchase does not meet your expectations, you may request a refund under the conditions outlined below. Our return process is designed to be simple, fair, and easy to follow for every customer.

1.1 Return-Eligible Items

• Products must be unused, unopened, and in original condition, including all packaging, accessories, and included materials.
• Refund requests must be submitted within 30 days of the confirmed delivery date.
• A valid proof of purchase, such as an order confirmation or receipt, must be provided.
• Returned packages should be shipped with a trackable delivery service.

1.2 Non-Refundable Products

• Consumable items that have been opened, used, sampled, or tested.
• Gift cards, digital downloads, or electronic-access products.
• Customized, personalized, or made-to-order items.
• Products listed as Final Sale at the time of checkout.
• Items damaged by misuse, improper storage, accidental impact, or incorrect handling.

1.3 Refund Processing Time

After your return is received, the item will be reviewed to confirm that it meets our return requirements. Once approved, the refund will be sent back to the original payment method within 7–10 business days. A confirmation will be provided after processing, though your bank or payment provider may need additional time to post the funds.

1.4 Delivery Fees & Return Costs

• Original shipping charges are non-refundable unless the issue was caused by an incorrect or defective item.
• Return shipping costs are the customer’s responsibility unless the problem is verified by our support team.
• Any applicable restocking fees will be communicated clearly before the return is completed.

2. Order Cancellation

If you wish to cancel an order, please send your request as quickly as possible. Cancellations are only available before an order enters processing, packing, or shipment. Once an order has been dispatched, it cannot be canceled, but you may request a return after delivery if the item qualifies.

2.1 Cancellation Conditions

• Requests must be submitted before processing or shipping has started.
• Personalized or custom-prepared products cannot be canceled once preparation begins.
• Shipped orders must be handled through the regular return process after delivery.

2.2 How to Request Cancellation

To ask for cancellation, please visit our Contact Us page and provide your order number along with the email address used during checkout. Our team will review the order status and confirm whether cancellation is still possible.

2.3 Possible Charges

• Orders that have already shipped must be managed as returns after the package arrives.
• Return delivery costs may apply when the package is already in transit.

3. Exchanges & Replacements

If your product arrives damaged, defective, or different from what you ordered, Timilk will review the case and assist with a suitable resolution. Eligible replacement requests must be submitted within 7 days of delivery and should include your order number plus clear photos showing the issue.

3.1 Replacement Requirements

• The product should be unused and kept in its original packaging whenever possible.
• Replacement options depend on available stock or another approved solution.
• A prepaid return label may be provided after the issue has been reviewed and confirmed.

4. Customer Support

For assistance with refunds, returns, cancellations, or replacement requests, please reach us through the Contact Us page. Include your order number and a short explanation of your request so our support team can review it accurately.